Niamh Smyth (Cavan-Monaghan, Fianna Fail)
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160. To ask the Minister for Finance if he will review a case (details supplied) regarding a vehicle registration tax centre in County Cavan; the reason for the errors; and the number of errors of this nature that have been made by the VRT centre to date in 2017. [25961/17]

Michael Noonan (Limerick City, Fine Gael)
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I am informed by Revenue that, when registering the car on 12 May 2017, the operator in the Kells Centre inadvertently selected the incorrect car make code at the time of registration.  When the customer called back on 17 May 2017, the Revenue IT systems were down due to a technical fault and could not be accessed by either the Kells Centre or by Revenue for the day.  However, the operator did inform her manager immediately who arranged for the amendment to be made on 18 May 2017.

Revenue informs me that this is the first time that this particular error has been made in any of the NCTS Centres.  Revenue also informs me that Kells NCT carried out 6,917 inspections and registrations in the period 2015 to date.  The number of amendments required post-registration was 31, which is 0.4% of the all registrations.   

In this case, the operator apologises for the inconvenience caused and for the customer feeling that the NCT staff were not apologetic or helpful.  Revenue is satisfied that the level of customer service provided by NCTs when registering used vehicles is of a high standard generally and regrets that in this instance the customer’s experience represents a deviation from the usual high standard.