Imelda Munster (Louth, Sinn Fein)
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594. To ask the Minister for Transport, Tourism and Sport the correct complaints procedure for consumers that wish to make a complaint against an airport here. [25501/17]

Shane Ross (Dublin Rathdown, Independent)
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​In the first instance, any complaints about airports should be made directly to the entity involved, which are best placed to deal with any matters arising.  In the case of the three State Airports, the complaints should be made to daa or Shannon Airport Authority which between them have statutory responsibility to operate, manage and develop Dublin, Cork and Shannon Airports.  In all other cases, where airports are privatly owned and operated, the complaints should be made directly to the individual airport operator.