Jackie Cahill (Tipperary, Fianna Fail)
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293. To ask the Minister for Housing, Planning, Community and Local Government if his attention has been drawn to a case (details supplied); and if he will make a statement on the matter. [17650/17]

Jackie Cahill (Tipperary, Fianna Fail)
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294. To ask the Minister for Housing, Planning, Community and Local Government if he will instruct Irish Water to review the policy inherited from Tipperary County Council in which every residence with more than two acres of land adjoining had a meter installed with a standing charge for non-domestic water regardless of use and in which the level of use is considerably less than the domestic allowance demonstrating no requirement for non-domestic use and thereby no liability to Irish Water for a standing charge; and if he will make a statement on the matter. [17652/17]

Simon Coveney (Cork South Central, Fine Gael)
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I propose to take Questions Nos. 293 and 294 together.

Since 1 January 2014, Irish Water has statutory responsibility for all aspects of water services planning, delivery and operation at national, regional and local levels. Water metering is an operational matter for the utility and one in which I have no function.

Irish Water has established a dedicated team to deal with representations and queries from public representatives. The team can be contacted via email at oireachtasmembers@water.ie or by telephone on a dedicated number, 1890 578 578.

Furthermore, the Commission for Energy Regulation (CER) has a statutory responsibility to provide a complaints resolution service to Irish Water customers who have an unresolved dispute with the utility. A Customer Care Team has been set up within the CER to deal directly with customers who have complaints. Further information about CER's complaints procedure is available on their website at .