Written answers

Tuesday, 28 March 2017

Department of Finance

Financial Services Ombudsman

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Photo of Dara CallearyDara Calleary (Mayo, Fianna Fail)
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101. To ask the Minister for Finance the number of complaints made to the Financial Services Ombudsman since 2008; the number of complaints that were upheld; and if he will make a statement on the matter. [14805/17]

Photo of Michael NoonanMichael Noonan (Limerick City, Fine Gael)
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The Financial Services Ombudsman has provided me with the following data:

200820092010201120122013201420152016
Number of complaints received594776197230728781357722447748724513
Findings Upheld417915442361302202147140101
This information is available in Annual Reports and Annual Reviews on the Financial Services Ombudsman's website at .(The 2016 figures are due to be published shortly.) It should be noted that other complaints may be resolved to the satisfaction of the complainant without a formal finding upholding the complaint.

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