Written answers

Wednesday, 8 March 2017

Department of Justice and Equality

Irish Naturalisation and Immigration Service Administration

Photo of Jonathan O'BrienJonathan O'Brien (Cork North Central, Sinn Fein)
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123. To ask the Minister for Justice and Equality the company or companies contracted by the International Protection Office, IPO, to translate the new protection questionnaire into different languages; if the IPO is satisfied as to the quality of the translations received; if complaints have been received in relation to same; and if she will make a statement on the matter. [12227/17]

Photo of Frances FitzgeraldFrances Fitzgerald (Dublin Mid West, Fine Gael)
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Translation services for the International Protection Office (IPO) of the Irish Naturalisation and Immigration Service (INIS) are provided on the basis of a public procurement process and subsequent contractual arrangements entered into between a service provider and INIS.

The current service provider is Word Perfect Translation Services Ltd which has considerable experience in providing translation services and is contractually obliged to provide such services in accordance with industry standards.

The company is also required to ensure that the personnel performing translation services are appropriately experienced and trained for the work that they do and to be proficient in both English and the language/dialect for which they are engaged so as to properly discharge their duties with due care and diligence.

The IPO is in touch with the service provider at present about a number of issues that have come to light very recently in relation to the Application for International Protection Questionnaire. When the matters in question are clarified, the IPO intends to contact relevant applicants to advise them of the steps, if any, they should take having regard to the Questionnaire.

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