Jackie Cahill (Tipperary, Fianna Fail)
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144. To ask the Minister for Finance further to Parliamentary Question No. 158 of 14 February 2017 (details supplied), that the public can continue to call to the Thurles office without appointment; and if he will make a statement on the matter. [9373/17]

Michael Noonan (Limerick City, Fine Gael)
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I am advised by Revenue that the public can visit their Thurles office without an appointment between 9.30am and 1:00pm, Monday to Friday.  An appointments service, which will eliminate the need for queuing and reduces the time involved for taxpayers, will be introduced in the Thurles office in the coming months. There will be appropriate advance publicity so that taxpayers can avail of this improved service.

Revenue's online service channels of ROS and MyAccount and their 1890 telephone services also continue to be available to taxpayers. Over the last number of years the provision of high quality self service, electronic and telephone service channels has made it easier for taxpayers to do their business efficiently, quickly and in the most cost effective way possible. This is evidenced by a drop in 'walk in' callers to Revenue offices.

Revenue have advised me that the appointments service in the Thurles Office will be subject to ongoing monitoring and review. Taxpayers will continue to be provided with a flexible and responsive service to meet demand.