Carol Nolan (Offaly, Sinn Fein)
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398. To ask the Minister for Communications, Energy and Natural Resources the reason persons in an area (details supplied) cannot access 4G coverage when there is a mobile phone mast in the area and neighbouring villages can access the service; and if he will make a statement on the matter. [9215/17]

Denis Naughten (Roscommon-Galway, Independent)
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I am critically aware of the frustration currently being experienced across Ireland, where mobile networks are not always delivering the services people expect. Any customer, including those in Clonbullogue in County Offaly, who experiences service difficulties should raise the matter with the service provider in the first instance. If this fails to resolve matters, customers can and should refer a complaint to the independent regulator of the telecommunications sector, the Commission for Communications Regulation (ComReg), which will investigate the service provider's compliance with its contractual obligations.

The provision of telecommunications services, including mobile phone services, is a matter for the service providers concerned who operate in a fully liberalised market, regulated by ComReg. I do not have a statutory authority to require commercial companies to roll-out services to particular locations. However, mobile operators have invested significantly in rolling out improved services, following ComReg's multi-band spectrum auction. At least one operator now has in excess of 90% 4G population coverage. However as mobile services are a radio based technology, services can be affected by topography, quality of handsets and the capacity of the network, as well as by and proximity to mobile telephone antennas. The rate of demand for data services has increased by 500% in the last four years and this presents a continuing challenge for mobile operators, regulators and policy makers both in Ireland and internationally.

Recognising this challenge, I specifically included in the Programme for Government a commitment to a Mobile Phone and Broadband Task force. In July 2016, I established the Task Force together with Minister Humphreys to identify immediate solutions to broadband and mobile phone coverage deficits and investigate how better services could be provided to consumers prior to the full build and roll-out of the network planned under the National Broadband Plan State intervention. The report of the Task Force was published in December and is available on both Departments' websites.

In producing this report, the Task Force worked with Departments, local authorities, ComReg, State agencies, the telecoms industry and other key stakeholders.

The report contains 40 actions that will alleviate some of the telecommunications deficits across Ireland and the implementation programme on mobile phone and broadband access identifies 19 of these actions as areas where immediate and direct action by Departments and State agencies can ensure accelerated benefits to consumers.

The work of the Task Force will also assist local authorities in preparing for the roll-out of the new NBP network once contracts are in place.

In addition, I have signed regulations allowing ComReg to proceed with an early 2017 allocation of spectrum in the 3.6 GHz radio spectrum band. This will provide an 86% increase in total spectrum available for mobile and fixed wireless services.

In my Department's Estimates for 2017, I have secured an €8 million provision for RTE to allow it to free up the 700 MHz spectrum band. ComReg in turn will make plans to allocate this spectrum to provide for significantly enhanced mobile coverage. The 700 MHz band is particularly suited to rural environments where the signal can travel long distances.

These initiatives should assist in enhancing the quality of mobile phone and data services across Ireland and particularly in rural Ireland.

In parallel, the National Broadband Plan aims to deliver high-speed services to every city, town, village and individual premises in Ireland, through private investment and a State intervention in areas where commercial investment plans have not been fully demonstrated.