Robert Troy (Longford-Westmeath, Fianna Fail)
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252. To ask the Minister for Communications, Energy and Natural Resources his concerns that a company disconnected a person's (details supplied) telephone landline without prior notice and that the person must pay a €100 reconnection charge. [18909/16]

Denis Naughten (Roscommon-Galway, Independent)
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The provision of electronic communications services, including landline services, occurs within a fully liberalised market, which is  regulated by the independent market regulator,  the Commission for Communications Regulation (ComReg).

The regulatory framework obliges all providers of electronic communications networks and services  to adopt and implement a code of practice for settling unresolved disputes with customers.  The code must include a policy on disconnections.  Any complaint that a service provider has not complied with its published disconnection policy in any particular case should be addressed to ComReg for investigation.

As ComReg is independent, I have no statutory authority to participate in its investigation of complaints or to access its decision in any particular case, which may include personal information.

It would be more appropriate for the customer referred to in the Deputy's question or for the Deputy to raise the matter directly with ComReg. The relevant contact details for ComReg, which are available on the ComReg site, are as follows:

Text - Send a text with the word COMREG to 51500

Web Chat - Live support web chat Email -consumerline@comreg.ie

Phone - 01 804 9668 / 1890 229668