Tony McLoughlin (Sligo-Leitrim, Fine Gael)
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221. To ask the Minister for Finance to examine the case of a person (details supplied); and if he will make a statement on the matter. [10561/16]

Michael Noonan (Limerick City, Fine Gael)
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As the Deputy is aware, as Minister I have no direct function in the relationship between banks and their customers, nor any involvement in the day-to-day running of the banks. Notwithstanding the fact that the State is a shareholder in some of the institutions operating in the State, I must ensure that the banks are run on a commercial, cost effective and independent basis to ensure their value as an asset to the State. A Relationship Framework has been specified that defines the arm's length nature of the relationship between the Minister for Finance and the banks in which the State has a shareholding. These Frameworks were published on 30 March 2012 and the AIB Relationship Framework can be found at: .

It would therefore be inappropriate for me to comment or intervene in any particular case. I can only advise that full and forthright engagement with their financial services provider is the best solution for customers in the vast majority of cases. If an AIB customer is not satisfied with their financial service provider they can make a complaint to AIB Customer Support Centre, Bankcentre, Ballsbridge, Dublin 4, using the internal formal complaints procedure. Should this process come to a conclusion which they are not satisfied with, they may wish to refer the matter to the Financial Services Ombudsman () to have it independently investigated.