Charlie McConalogue (Donegal North East, Fianna Fail)
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123. To ask the Tánaiste and Minister for Social Protection if application processes for all schemes will continue to have paper-based options for those who do not have access to broadband and who do not wish to apply online; and if she will make a statement on the matter. [2243/16]

Joan Burton (Dublin West, Labour)
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The Department of Social Protection is committed to providing a professional, efficient and courteous service to all customers, providing and delivering the highest quality of service in accordance with the guiding principles of Quality Customer Service, as adopted across the public service and endorsed by Government.

The Department delivers services and support on a daily basis to its customers across a range of contact channels including telephone, SMS text messaging, websites, online services, walk-in services, and paper. This provides an integrated service, giving customers more choice in how they access the services they require and the Department will continue to provide services and information to customers through their preferred channel, where possible.

The application processes for all schemes will continue to have paper-based options available for those who are unable or do not wish to apply on-line. Customers can access application forms from their local Intreo centre or nearest Citizens Information Centres and can get assistance in completing their forms, if required.