Finian McGrath (Dublin North Central, Independent)
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656. To ask the Minister for Health his views on correspondence regarding the case of a person (details supplied) and their treatment in a hospital. [1145/16]

Leo Varadkar (Dublin West, Fine Gael)
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I fully recognise and acknowledge the stress and discomfort to patients and their families, having to wait for treatment in conditions that don't provide comfort, privacy or dignity. This is not the standard of care that anyone aspires to.

With regard to specific complaints in relation to experiences of individuals in our hospitals, there is a formal complaints policy, entitled “Your Service Your Say”,details of which are on the HSE website, at .

In accordance with this procedure, a complaint must be made in the first instance to the hospital in which the incident causing the complaint occurred.

If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out below.

HSE Director of Advocacy

Oak House

Millennium Park

Naas

Co Kildare

Tel 1890 424 555.

Office of the Ombudsman

18, Lower Leeson Street

Dublin 2

Tel 1890 223 030

Email: .

As this is a service matter, I have asked the HSE to respond to you directly. If you have not received a reply from the HSE within 15 working days please contact my Private Office and my officials will follow the matter up.