Michael Healy-Rae (Kerry South, Independent)
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118. To ask the Minister for Health the status of the case of a person (details supplied) in County Kerry who was a patient in Cork University Hospital; and if he will make a statement on the matter. [45496/15]

Leo Varadkar (Dublin West, Fine Gael)
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Although our acute hospitals endeavour to provide the best service possible, there will be times when a patient does not consider that their expectations have been met. Where someone is not satisfied with their experience of treatment in our hospitals, they should, in the first instance, use the HSE's formal complaints process, details of which are on the HSE website, at . Under this process, a complaint is first made to the hospital in which the treatment was provided or the incident occurred. If the person is not satisfied with the hospital's response, a review can be sought from the HSE Director of Advocacy and the Ombudsman, as follows.

HSE Director of Advocacy

Oak House

Millennium Park

Naas

Co Kildare

Tel 1890 424 555.

Office of the Ombudsman

18, Lower Leeson Street

Dublin 2

Tel 1890 223 030.

Email:

In relation to the specific case raised, as this is a service matter, I have asked the HSE to respond directly. If a reply has not been received from the HSE within 15 working days, please contact my Private Office and my officials will follow the matter up with them.