Finian McGrath (Dublin North Central, Independent)
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324. To ask the Minister for Public Expenditure and Reform further to Parliamentary Question No. 290 of 23 June 2015, the options open to a member of the public who is still dissatisfied with the way the Ombudsman investigated that person's complaints, and with the in-house complaints process; and if he will make a statement on the matter. [28288/15]

Brendan Howlin (Wexford, Labour)
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The reply to PQ No. 290 explained about the independent role of the Ombudsman and outlined details of the non-statutory internal appeals procedure for decisions of the Ombudsman.  This allows for a re-examination of a complaint by a caseworker who has had no previous involvement in the case and who is in a more senior position than the original caseworker.  Details of this procedure are available on the Ombudsman's website.  As with any public body, if a member of the public is dissatisfied with an action or decision taken, it is open to the person to take a case for judicial review against the Ombudsman or indeed the public body about which the original complaint was made.