Seán Kyne (Galway West, Fine Gael)
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247. To ask the Minister for Social Protection the process and frequency of her Department's review of automated letters, which are sent to customers to ensure accuracy, both in terms of information contained within and correct delivery to recipients; and if she will make a statement on the matter. [29101/15]

Joan Burton (Dublin West, Labour)
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The Department serves a wide and diverse group of customers including families, people in employment, unemployed people, people with disabilities, carers, and older people. The Department also provides a range of services to employers who are an important customer group. The Department administers over 65 separate schemes and services which impact on the lives of almost every person in the State.

The Department makes every effort to provide information that is clear, timely and accurate, and which meets the requirements of people with specific needs. In this regard, communications issuing from the Department are continually reviewed and updated. If the Deputy has a specific issue which prompted his inquiry my Department would be happy to address it if he provides more detail to the Department’s Information and Customer Services, Department of Social Protection, College Rd., Sligo.