Written answers

Tuesday, 7 July 2015

Department of Social Protection

Social Welfare Application Forms

Photo of Brendan GriffinBrendan Griffin (Kerry South, Fine Gael)
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50. To ask the Minister for Social Protection when her Department will issue the application forms to post offices with the more neutral wording in respect of payment options; and if she will make a statement on the matter. [27106/15]

Photo of Joan BurtonJoan Burton (Dublin West, Labour)
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As the Deputy is aware I have asked the Department to update the forms in question to ensure that a neutral wording in relation to payment options is provided and to also ensure that one payment option is not favoured over another.

These amendments will be carried out over the next number of weeks. My officials have already commenced preparatory work on this process and I expect this work to be completed in a timely manner. However, given that the Department's forms are integrated into its automated systems the work must be done carefully and properly to ensure uninterrupted service to our customers. I do not wish to cause delays to our customers through loss of our automated systems due to improperly considered changes or modifications.

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