Bernard Durkan (Kildare North, Fine Gael)
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92. To ask the Minister for Social Protection if she is aware of the difficulty created for borrowers (details supplied) in County Kildare when their mortgage support was suspended, while they were awaiting information from the bank, which was never supplied; that, as a result, they now find themselves in an increasingly serious position in regard to arrears of mortgage, but nevertheless continue to make payments to the best of their ability; if consideration will be given to restoration in the circumstances; and if she will make a statement on the matter. [17619/15]

Joan Burton (Dublin West, Labour)
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As detailed to the Deputy in reply to Parliamentary Question 3255-14 of 23 January 2014 and Question 37562-14 of 2 October 2014 certain documents were outstanding in relation to the application for mortgage interest supplement from this client and the claim was closed as it could not be processed. The claim was closed in April 2014 following a final reminder, as despite numerous written requests from the Department over a sustained period, which were also followed up with phone calls to the client, none of the requested documentation was submitted. Subsequent to the closure of the claim, some correspondence but not all requested documents was received in May 2014. There has been no further contact from the client and the claim remains closed.