Written answers

Wednesday, 15 April 2015

Department of Education and Skills

Student Universal Support Ireland Administration

Photo of Dara CallearyDara Calleary (Mayo, Fianna Fail)
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725. To ask the Minister for Education and Skills the reason a person (details supplied) in County Mayo was initially informed that the person would receive the special rate of student grant, only to have this offer withdrawn one month later; her views on the fairness of this matter; and if she will make a statement on the matter. [14763/15]

Photo of Jan O'SullivanJan O'Sullivan (Limerick City, Labour)
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As part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI), to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated email and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications.

This service compliments the established channels provided by SUSI which include online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter.

Enquiries may be emailed direct to SUSI at oireachtas@susi.ie. SUSI is responding to email queries within a matter of days.

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