Ruth Coppinger (Dublin West, Socialist Party)
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172. To ask the Taoiseach if he is implementing a plain English policy, as outlined by the National Adult Literacy Agency, in his Department's communications; and if he will make a statement on the matter. [7291/15]

Enda Kenny (Mayo, Fine Gael)
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The use of Plain English by Government Departments and Offices is an important part of the Government’s Public Service Reform agenda. The Public Service Reform Plan 2014-2016, published by the Department of Public Expenditure and Reform in January 2014, contains an action to “Continue to centrally promote the benefits of the use of plain language including through guidelines, training and other supports”. The Department of Public Expenditure and Reform, in cooperation with National Adult Literacy Agency (NALA), have produced a handbook on the use of plain language which is available on their website.

Consistent with my Department’s commitment to Quality Customer Service under its Customer Charter, this guidance is availed of by my Department when appropriate in order to support effective public communications.