Ruth Coppinger (Dublin West, Socialist Party)
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234. To ask the Minister for Arts, Heritage and the Gaeltacht if she is implementing a plain English policy, as outlined by the National Adult Literacy Agency, in her Department's communications; and if she will make a statement on the matter. [7277/15]

Heather Humphreys (Cavan-Monaghan, Fine Gael)
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Delivering a high standard of service to our customers is a key priority for my Department. In that regard, the National Adult Literacy Agency (NALA) 'plain speaking' guidelines have been published internally for reference and guidance.

In addition, my Department also plans to produce guidelines for its staff in relation to adhering to the NALA principles. These guidelines will promote a uniform approach to the communication of information, avoiding any unnecessary literacy-related barriers.

In the meantime, I am strongly encouraging my officials to use plain English.