Ruth Coppinger (Dublin West, Socialist Party)
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104. To ask the Minister for Defence if he is implementing a plain English policy, as outlined by the National Adult Literacy Agency, in his Department's communications; and if he will make a statement on the matter. [7280/15]

Simon Coveney (Cork South Central, Fine Gael)
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The Department of Defence and the Defence Forces are committed to the provision of the highest standard of customer service to the individuals and organisations with whom they interact. The Department of Defence and the Defence Forces Customer Charter and Customer Service Action Plan, covering the period 2013 – 2015, sets out the principles and standards of customer service that can be expected from the Organisation. This includes a commitment to ensure that information is communicated in clear, easy to understand language.

Copies of the Customer Charter and Customer Service Action are available on the Department's website (www.defence.ie).