Ruth Coppinger (Dublin West, Socialist Party)
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49. To ask the Minister for Social Protection if she is implementing a plain English policy, as outlined by the National Adult Literacy Agency, in her Department's communications; and if she will make a statement on the matter. [7289/15]

Joan Burton (Dublin West, Labour)
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The Department of Social Protection is committed to the provision of information to all of its customers in clear and easy to access formats, which adhere to the guidelines outlined by the National Adult Literacy Agency. The Department fully recognises the barrier that literacy difficulties can cause for individuals trying to gain an understanding of and access to services and supports available. Accordingly, the Department produced, in consultation with the National Adult Literacy Agency, a Style Guide to inform and direct the design and content of its primary application forms. The Style Guide, based on the plain English principles of simplicity and clarity, includes general writing guidelines and advice to achieve consistency in presentation and phrasing across many of the Departments communications and in particular, its application forms.

Information on the range of schemes and services offered by the Department is published in plain English on the Department's website www.welfare.ie.The website fully complies with the National Disability Authority's Web Accessibility Guidelines, which allows customers to view documents in large print, high contrast or alternatively to use assistive technology to access the content they require. The Department also provides information in alternative formats such as Braille and audio upon request. The services of a Sign Language Interpreter are also made available, as required.