Bernard Durkan (Kildare North, Fine Gael)
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230. To ask the Minister for Education and Skills the basis on which the higher education grant entitlement of a person (details supplied) in County Kildare has been reduced for 2015, in view of the fact that that person's circumstances are no different to previous years; and if she will make a statement on the matter. [6592/15]

Bernard Durkan (Kildare North, Fine Gael)
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231. To ask the Minister for Education and Skills the basis on which the higher education grant entitlement of a person (details supplied) in County Kildare has been reduced for the current year, in view of the fact that that person's circumstances are no different to previous years; and if she will make a statement on the matter. [6593/15]

Bernard Durkan (Kildare North, Fine Gael)
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232. To ask the Minister for Education and Skills the basis on which the higher education grant entitlement of a person (details supplied) in County Kildare has been reduced for the current year, in view of the fact that that person's circumstances are no different to previous years; and if she will make a statement on the matter. [6594/15]

Jan O'Sullivan (Limerick City, Labour)
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I propose to take questions 230 to 232, inclusive, together.

As part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI), to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated email and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications.

This service compliments the established channels provided by SUSI which include online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter.

Enquiries may be emailed direct to SUSI at oireachtas@susi.ie. SUSI are responding to email queries within a matter of days.