Written answers
Tuesday, 3 February 2015
Department of Health
HSE Complaints Procedures
Brendan Griffin (Kerry South, Fine Gael)
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490. To ask the Minister for Health the levels of accountability that exist within the Health Service Executive nationally when members of the public write to express concern or complain about a subject; if each letter-e-mail are responded to; if all such items of correspondence are logged; and if he will make a statement on the matter. [4953/15]
Leo Varadkar (Dublin West, Fine Gael)
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I want to assure the Deputy that when any member of the public writes to the HSE expressing concern it is given due consideration and the appropriate attention.
As this is a service issue I have referred your question to the HSE for direct reply. If you have not received a reply from the HSE within 15 working days please contact my Private Office and they will follow up the matter with them.
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