Bernard Durkan (Kildare North, Fine Gael)
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161. To ask the Minister for Health the procedure to be followed in respect of a person (details supplied) in County Kildare, regarding their experience at St. James' Hospital Dublin; and if he will make a statement on the matter. [47663/14]

Leo Varadkar (Dublin West, Fine Gael)
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There is a formal complaints process for issues concerning individuals or services under the aegis of the Health Service Executive (HSE). Details of this procedure are on the HSE website at: .

In addition, advice and instructions for making complaints about a service or an individual may be found at www.healthcomplaints.ie. Where an individual is not satisfied with the response they receive, they may wish to take their complaint further by seeking a review from the HSE's Director of Advocacy or the Office of the Ombudsman. I have detailed their address below.

HSE Director of Advocacy

Oak House

Millenium Park

Naas

Co. Kildare

(Tel: 1890 424 555)

Office of the Ombudsman

18 Lower Leeson St.

Dublin 2

(Tel: 1890 223 030).

In relation to an individual's (details supplied) experience at St James's Hospital as this is a service matter, I have asked the HSE to respond to the Deputy directly. If the Deputy has not received a reply from the HSE within 15 working days, please contact my Private Office and my officials will follow the matter up.