Written answers

Tuesday, 9 December 2014

Department of Education and Skills

Student Universal Support Ireland Administration

Photo of Seán FlemingSeán Fleming (Laois-Offaly, Fianna Fail)
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381. To ask the Minister for Education and Skills when a Student Universal Support Ireland grant application will be paid in respect of a person (details supplied) in County Laois in view of the fact that the person's last additional information was requested of the person's spouse in mid October and dealt with and the same information was requested of the person on 11 November 2014, however this information should have been requested of both at the same time and hence there is a further delay due to no fault of their own but an error on SUSIs part and that the person has now been told they may not receive payment until next year; and if she will make a statement on the matter. [46831/14]

Photo of Jan O'SullivanJan O'Sullivan (Limerick City, Labour)
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As part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI), to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated email and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications.

This service compliments the established channels provided by SUSI which include online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter.

Enquiries may be emailed direct to SUSI at oireachtas@susi.ie. SUSI are responding to email queries within a matter of days.


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