John McGuinness (Carlow-Kilkenny, Fianna Fail)
Link to this: Individually | In context | Oireachtas source

229. To ask the Minister for Finance if the National Asset Management Agency has a code of conduct for its employees and agents; if there is a complaints procedure; and if borrowers are made aware of same. [46380/14]

Michael Noonan (Limerick City, Fine Gael)
Link to this: Individually | In context | Oireachtas source

The NAMA Code of Practice and Professional ConductOfficers of NAMA (the "Code")was adopted by the NAMA Board at its meeting of 7^thJanuary 2010.  The Code, which is reviewed annually, underscores NAMA's commitment to the highest standards of conduct and has been prepared to assist its personnel in understanding their duties, rights and obligations in the conduct of their work.  It sets out the best practice standards in relation to confidentiality, conflicts of interest, disclosure of personal interests, personal account transactions and other matters in respect of which NAMA is required by statute to have a Code of Practice.The Code, as reviewed and amended by the NAMA Board at its meeting of 14^thMay 2014, was approved by me on 23^rdJune 2014.

The Code is available on the NAMA website in addition to four other Section 35 Codes of Conduct.  The NAMA Board's Code of Conduct for members of the NAMA Board and it Committees is also available on the website.

Any complaints in relation to NAMA's Officers or any agents operating on behalf of NAMA can be directed to a dedicated NAMA email address .  All complaints are fully investigated.