Written answers

Tuesday, 11 November 2014

Department of Finance

Financial Services Ombudsman Data

Photo of Tommy BroughanTommy Broughan (Dublin North East, Independent)
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224. To ask the Minister for Finance if he will provide in tabular form the number of complaints handled by the Financial Services Ombudsman in the years 2012, 2013 and to date in 2014; the number of these complaints which oral hearings took place; and the number of such complaints which the complainant was represented by a third party, including a member of the legal profession. [43312/14]

Photo of Michael NoonanMichael Noonan (Limerick City, Fine Gael)
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At the outset, I must point out that the Financial Services Ombudsman is independent in the performance of his statutory functions.

However, the Financial Services Ombudsman has informed me that the information requested by the Deputy is as follows (I have assumed that the Deputy wishes to refer to complaints closed during the particular years):-

Total Complaints closedOral HearingsThird Party Representation
2012 -7,871111,591
2013 -8,641311,753
2014- 5,167* (to 7/11/2014)27*744*
* These are initial unaudited figures.

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