Written answers
Tuesday, 4 November 2014
Department of Environment, Community and Local Government
Irish Water Administration
Terence Flanagan (Dublin North East, Independent)
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976. To ask the Minister for Environment, Community and Local Government the assistance available to persons (details supplied) in Dublin 13 to complete their Irish Water application; and if he will make a statement on the matter. [40929/14]
Alan Kelly (Tipperary North, Labour)
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Irish Water has informed my Department that it offers customers a choice of validating their details and claiming their allowances either by telephone, web or post. The Irish water contact centre has handled a number of calls from customers who required assistance with completing the form.
In these instances , the contact centre has updated the customers’ details to ensure allowances can be claimed if the customer prefers not to return the postal form. It is entirely the customer’s choice of how to validate their details and Irish Water will support the customer in completing the form through whatever method they are most comfortable to use.
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