Written answers

Tuesday, 14 October 2014

Department of Public Expenditure and Reform

Public Sector Reform Implementation

Photo of Terence FlanaganTerence Flanagan (Dublin North East, Independent)
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70. To ask the Minister for Public Expenditure and Reform his plans to have for citizens a one stop shop for public services; and if he will make a statement on the matter. [39307/14]

Photo of Brendan HowlinBrendan Howlin (Wexford, Labour)
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The Deputy will be aware that delivery of better outcomes for citizens and businesses through innovation, flexibility and the delivery of streamlined services are important elements of the Public Service Reform Plan. A number of initiatives have taken place to improve the provision of public services to citizens depending on the particular service.

My own Department provides the website , which gives access in one location online to more than 400 informational and transactional public services.

The Citizens Information Board (CIB) provides the website, , which has comprehensive information on public services and on the entitlements of citizens in Ireland. CIB provides a range of services through its cross-country network of Citizens Information Centres and it supports the Money Advice and Budgeting Service (MABS).

In addition, a number of initiatives provide focused information and services tailored for particular sectors. These include for example

-the Department of Social Protection's network of Intreo Centres, which, in line with the commitment in the Programme for Government, provide practical, tailored employment services and supports for jobseekers and employers alike; and

-online services such as , which provides, in one place, details of the main regulations which affect businesses.

Improvements in the provision of public services is kept under continuing review as part of our ongoing commitment to the Government's reform agenda.

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