Written answers
Tuesday, 14 October 2014
Department of Finance
Financial Services Ombudsman Data
Derek Nolan (Galway West, Labour)
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59. To ask the Minister for Finance if he will itemise the number of complaints the Financial Services Ombudsman dealt with in 2013; the number that were resolved successfully; the number of complaints that were found to be of no merit; the number of decisions that were appealed to the courts; and if he will make a statement on the matter. [39046/14]
Michael Noonan (Limerick City, Fine Gael)
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Firstly, I must point out that the Financial Services Ombudsman is independent in the carrying out of his duties. I have no role in the day to day workings of the office.
However, the Financial Services Ombudsman has informed me that the information requested by the Deputy is as follows:
| Total Number of New Complaints Received 2013 | Number of Complaints Resolved/Findings issued | Complaints concluded during 2013 | Number of Complaints Appealed to the High Court |
|---|---|---|---|
| 7,722 | 4,093 Upheld 202 Partly Upheld 472 Not Upheld 2,309 Settled prior to findings issued 1110 | 8,641 Resolved/Findings issued 4,093 Complaints closed by mediation 6 Complaints closed due to - no further contact/referral to advisory/outside jurisdiction 4,542 | 30 |
I have been further advised by the Financial Services Ombudsman Bureau that it does not categorise complaints under the heading of "no merit".
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