James Bannon (Longford-Westmeath, Fine Gael)
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190. To ask the Minister for Communications, Energy and Natural Resources the provisions that may be made in respect of a person (details supplied) in County Longford whose application for the better energy homes scheme was not processed as a result of the contractor being removed from the approved list. [37222/14]

Alex White (Dublin South, Labour)
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The Sustainable Energy Authority of Ireland (SEAI) administers the Better Energy Programme on behalf of my Department. I have no function in relation to individual grant applications.

Queries in relation to individual applications are an operational matter for the SEAI and a dedicated hotline can be reached at 1800 250 204. In addition, the SEAI has established a specific email address for queries from Oireachtas members, which can be sent to and will be dealt with promptly.

I am advised that where homeowners are unsuccessful in drawing down a grant, for any reason, they may request that their case is referred to the SEAI Appeals Panel. As part of this appeal process, homeowners are invited to submit details outlining any extenuating circumstances which explain the situation or any mitigating factors which are relevant to the case.

SEAI will refer this case to the Appeals Panel for their consideration. The outcome of the review will be communicated to the homeowner in writing.