Written answers
Tuesday, 8 July 2014
Department of Health
HSE Complaints Procedures
Brendan Griffin (Kerry South, Fine Gael)
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720. To ask the Minister for Health if he will investigate the treatment of a person (details supplied) at a recent consultant appointment; his views that this practice is widespread. [29352/14]
James Reilly (Dublin North, Fine Gael)
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If a person has a specific complaint related to an experience of an individual in our hospitals, there is a formal complaints policy, entitled “Your Service Your Say”,details of which are on the HSE website, at
In accordance with this procedure, a complaint must be made in the first instance to the hospital in which the incident causing the complaint occurred. I note from the details supplied that the patient received treatment in a private hospital and that he was treated there on foot of a Service Level Agreement between it and a public hospital. In light of this, I have asked the Health Service Executive to examine the matter and respond to the Deputy directly.
If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out as follows:
HSE Director of Advocacy
Oak House
Millennium Park
Naas
Co Kildare
Tel 1890 424 555
Office of the Ombudsman
18, Lower Leeson Street
Dublin 2
Tel 1890 223 030
Email: .
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