Written answers

Tuesday, 8 July 2014

Department of Health

HSE Complaints Procedures

Photo of Brendan GriffinBrendan Griffin (Kerry South, Fine Gael)
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720. To ask the Minister for Health if he will investigate the treatment of a person (details supplied) at a recent consultant appointment; his views that this practice is widespread. [29352/14]

Photo of James ReillyJames Reilly (Dublin North, Fine Gael)
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If a person has a specific complaint related to an experience of an individual in our hospitals, there is a formal complaints policy, entitled “Your Service Your Say”,details of which are on the HSE website, at

In accordance with this procedure, a complaint must be made in the first instance to the hospital in which the incident causing the complaint occurred. I note from the details supplied that the patient received treatment in a private hospital and that he was treated there on foot of a Service Level Agreement between it and a public hospital. In light of this, I have asked the Health Service Executive to examine the matter and respond to the Deputy directly.

If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out as follows:

HSE Director of Advocacy

Oak House

Millennium Park

Naas

Co Kildare

Tel 1890 424 555

Office of the Ombudsman

18, Lower Leeson Street

Dublin 2

Tel 1890 223 030

Email: .

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