Tuesday, 1 July 2014
Department of Environment, Community and Local Government
Irish Water Administration
316. To ask the Minister for Environment, Community and Local Government if his attention has been drawn to the issue where a complaint made to Irish Water relating to water supply or sewage issues after 5 p.m. is not communicated to Fingal County Council through the automated system until after 9 the following morning; the action that he will take to facilitate better communication between Irish Water and local authorities; and if he will make a statement on the matter. [27982/14]
Since 1 January 2014, Irish Water has statutory responsibility for all aspects of water services planning, delivery and operation at national, regional and local levels. The provision of an out of hours service is an operational matter for Irish Water and one in which I have no function. However, I have been informed by Irish Water that the availability of an out-of-hours service does not impact on response to emergencies. Any queries or issues in relation to water supply can be reported directly to Irish Water from anywhere in the country. Any member of the public can contact Irish Water by phone to 1890 278 278 (service available 24 hours a day, 7 days a week) or by email to . Full contact details for Irish Water are available on the organisation’s website at .
The Water Services (No. 2) Act 2013 provides that responsibility for the independent economic regulation of the water sector is assigned to the Commission for Energy Regulation (CER) and the CER has been given statutory responsibility for protecting the interests of customers. The Act requires the CER to perform its functions in a manner that best serves the interests of the customers of Irish Water. This is similar to the CER’s statutory role in respect of the gas and electricity sectors.