Billy Kelleher (Cork North Central, Fianna Fail)
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537. To ask the Minister for Children and Youth Affairs if her attention has been drawn to complaints from PAP's regarding emails not being replied to; if she will explain such inefficiencies within the Authority; and if she will make a statement on the matter. [16211/14]

Frances Fitzgerald (Dublin Mid West, Fine Gael)
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The Adoption Authority has advised me that they endeavour to reply to all communications in line with the Authority's Customer Charter. The Authority however have indicated that the complexity of issues raised may necessitate administrative and or legal investigation which can prove time consuming. The Authority's Customer Charter is available on their website www.aai.gov.ie