James Bannon (Longford-Westmeath, Fine Gael)
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159. To ask the Minister for Communications, Energy and Natural Resources the actions he is taking to provide and improve the rollout of broadband services in rural areas of Longford/Westmeath where it is non-existent at present; and if he will make a statement on the matter. [15472/14]

Martin Heydon (Kildare South, Fine Gael)
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162. To ask the Minister for Communications, Energy and Natural Resources the position regarding the provision of broadband in rural areas with specific reference to an area (details supplied) in County Kildare; and if he will make a statement on the matter. [15635/14]

Pat Rabbitte (Dublin South West, Labour)
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I propose to take Questions Nos. 159 and 162 together.

Since market liberalisation in 1999, broadband services are delivered in the first instance through private sector operators. The provision of telecommunications services, including broadband services, is primarily a matter for the service providers concerned who operate in a fully liberalised market, regulated by the independent regulator, the Commission for Communications Regulation (ComReg). The market has developed into a well-regulated market, supporting a multiplicity of commercial operators, providing services over a diverse range of technology platforms. Details of broadband services available in each County can be found on a number of commercial websites as well as the websites of individual commercial operators.

The Government's National Broadband Plan, which I published in August 2012, aims to radically change the broadband landscape in Ireland by ensuring that high speed broadband is available to all citizens and businesses. This will be achieved by providing-a policy and regulatory framework that assists in accelerating and incentivising commercial investment, and a State-led investment for areas where it is not commercial for the market to invest.

Since the publication of the Plan, investments by the commercial sector are underway and in some instances have been accelerated in both fixed line and wireless high speed broadband services. In the fixed line segment of the market, eircom has announced plans to pass 1.4m addresses with its next generation broadband service, with speeds of up to 100Mbps, while UPC has increased its entry level and maximum speeds to 120Mbps and 200Mbps respectively. Mobile operators have also made announcements regarding network upgrades and are rolling out enhanced product offerings. In addition, the recent enactment of legislation to facilitate the ESB's entry into the telecommunications market, either alone or in partnership with another operator, will also help the roll-out of high speed broadband as well as facilitating greater competition in the Irish market.

I am aware of at least one service provider announcing that it will be providing advanced broadband services in a total of 10 locations in County Longford, 19 locations in County Westmeath and 39 locations in County Kildare before July 2016 and my Department will be happy to discuss these further with the Deputies concerned.

Many of these developments have been facilitated through the implementation of measures in the National Broadband Plan, including the conclusion of ComReg's multiband spectrum auction, and the regulatory regime for fixed line Next Generation Access and service bundles. Both of these measures are designed to incentivise the rollout of services by operators.

In tandem with these developments, intensive work, including a comprehensive mapping exercise, continues in my Department in relation to the State-led investment to secure the countrywide introduction of next generation broadband access. In order to progress the State-led investment for areas where it is not commercial for the market to invest, a full procurement process must be designed and EU State Aids approval must be obtained.

Under the national mapping exercise, information has been sought from all undertakings authorised by ComReg in relation to current and planned broadband services, both basic and next generation access (NGA). Mapping data has been submitted to my Department by a total of 23 operators and the process of analysing the data and supporting information is continuing. The mapping data is being assessed on a case-by-case basis, having regard to the EU State Aid Guidelines. When all of the information has been analysed, a clear picture should emerge of coverage throughout all of the country. I expect that this process will be completed later this year, after which it is my intention to publish a map showing existing and planned NGA broadband coverage, along with the Government's proposals for a State-led intervention to roll out high speed broadband across the country. The procurement process for the approved intervention will be carried out in accordance with EU and Irish procurement rules and it is expected that it will be launched later in 2014.

Through the implementation of the National Broadband Plan, I am committed to ensuring that all parts of Ireland have access to high speed broadband, with a view to ensuring that all citizens and businesses can participate fully in, and maximise the benefits of, a digitally enabled economy and society.

Billy Timmins (Wicklow, Independent)
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160. To ask the Minister for Communications, Energy and Natural Resources the position regarding broadband in respect of a person (details supplied) in County Wicklow; and if he will make a statement on the matter. [15474/14]

Pat Rabbitte (Dublin South West, Labour)
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The broadband service contracted under National Broadband Scheme (NBS) is a basic, affordable product in keeping with EU State Aid clearance for the Scheme. Under the terms of the contract which my Department has in place with “3”, the NBS service provider, the NBS mobile wireless service is required to offer minimum download and upload speeds of 2.3Mbps and 1.4Mbps respectively, subject to a maximum contention ratio of 18:1. The NBS satellite service, which is utilised in a small number of cases for technical reasons associated with the location of the premises, offers minimum download and upload speeds of 3.6Mbps and 384 kbps respectively, subject to a maximum contention ratio of 48:1.

As regards service quality, my Department has well-established monitoring arrangements in place to ensure that the NBS delivers the minimum specified service or better to all users. The NBS contract guarantees service levels and imposes a service credit regime on “3”, with significant financial consequences in the event that minimum specification service levels are not met. The NBS contract also provides that where NBS customers do not receive the minimum guaranteed service, as set out in the terms and conditions of their contract, they are entitled to service rebates. I note that the person referred to in the Question has contacted 3's customer care centre but is not satisfied with the response received. My Department has a role where customers have fully utilised the established complaints process and consider that their complaint has not been resolved. My officials operate a dedicated NBS mailbox, which NBS customers can contact by email at , with any comments or complaints they may have about their service. My Department will then liaise with “3” personnel at its Head Office in Dublin to remedy any service performance issues.

Upon receipt of the details outlined in the Question, my officials made contact with this NBS customer and have forwarded the details of the complaint to "3" who will commence an investigation into the issues raised relating to reliability of service. It is, however, noted that the speeds referred to in the Question are well within the contractual specifications of the Scheme. My officials will remain in touch with “3” and the customer with a view to resolving the service issues.