Written answers

Thursday, 27 February 2014

Department of Health

Medical Card Applications

Photo of Billy KelleherBilly Kelleher (Cork North Central, Fianna Fail)
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263. To ask the Minister for Health if the Health Service Executive have outsourced the processing of medical card applications; the names of the company-companies involved; when these contracts were entered into; the length of the contracts undertaken; the value of said contracts; the number of applications being processed by this company-companies compared to that being processed by the HSE; and if he will make a statement on the matter. [10190/14]

Photo of Alex WhiteAlex White (Dublin South, Labour)
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I am advised that the Health Service Executive has not outsourced the processing of medical card applications. All medical card applications are processed in the HSE’s central office, located at the Primary Care Reimbursement Services (PCRS), Finglas, Dublin 11.

For more than thirty years the business model operated by the central office has included the use of managed services contracts to support service delivery processes, as required. A new managed services project for a specific task, and for a defined period of 18 months, has been put in place to satisfy the requirement of basic data entry. No decision making powers have been delegated and all of the work is overseen by HSE staff.

In 2013 the HSE, PCRS published a tender in the EU Journal to procure Managed Services to support the work of the PCRS. The Invitation to Tender was published on the Etenders website and on the OJEU on 2nd May 2013, (reference number 2765/13), as an Open Procedure. The total value of this 18 month contract is, as published in the Journal, is €2,663,572 + vat. The successful company providing this particular managed service is Arvato and is located in the Eastpoint Business Park in Dublin 3.

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