Pearse Doherty (Donegal South West, Sinn Fein)
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224. To ask the Minister for Health if it is the policy of medical card administrators to refuse to speak to members of the public in relation to a complaint; and if he will make a statement on the matter. [3292/14]

Alex White (Dublin South, Labour)
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The HSE does not operate such a policy. If persons are dissatisfied with any aspect of the service being provided by the HSE in relation to the administration of the scheme of eligibility for Medical Cards/GP visit cards, they can address a complaint to the HSE in the following ways:

(i) By phoneat Callsave 1890 252 919

(ii) By e-mail at

(iii) By letter postto Client Registration Unit, PO Box 11745, Finglas, Dublin 11.

If, having addressed the issue through the above points of contact/correspondence, the matter has not been resolved to the person’s satisfaction, he/she can make a formal complaint to the Customer Relations Management Unit, HSE Primary Care Reimbursement Service. The Customer Relations Unit can be contacted in the following ways:

(i) By phoneat 01 8647100

(ii) By letter post to HSE Customer Relations Management Unit, Primary Care Reimbursement Service, Exit 5, M50, J5 Building, North Road, Finglas, Dublin 11.

If a complaint is made to the Customer Relations Unit, the complaint will be examined thoroughly, a response issued to the customer outlining the findings on the issues complained of and, where appropriate, suitable redress provided. A further right of appeal to the Office of the Ombudsman will be advised to the customer as part of the response.