Bernard Durkan (Kildare North, Fine Gael)
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42. To ask the Tánaiste and Minister for Foreign Affairs and Trade the extent to which agency staff have been used in his Department in each of the past five years to date for the purpose of answering and transferring calls on their switchdesk; and if he will make a statement on the matter. [55435/13]

Eamon Gilmore (Dún Laoghaire, Labour)
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My Department has a long-standing arrangement in place with an external provider for the provision of telephonist services for the main switchboard. The Department will be going to tender again for these services in early 2014. Calls to the dedicated Passport Service number are answered by Department staff.