Bernard Durkan (Kildare North, Fine Gael)
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717. To ask the Minister for Children and Youth Affairs the extent to which agency staff have been used in her Department in each of the past five years to date for the purpose of answering and transferring calls on their switchdesk; and if she will make a statement on the matter. [55429/13]

Frances Fitzgerald (Dublin Mid West, Fine Gael)
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Reception duties, including switchdesk operations, are performed by employees of my Department. As such, no agency staff have been used for the purpose of answering and transferring calls on the switchdesk.