Bernard Durkan (Kildare North, Fine Gael)
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492. To ask the Minister for Environment, Community and Local Government the extent to which agency staff have been used in his Department in each of the past five years to date for the purpose of answering and transferring calls on their switchdesk; and if he will make a statement on the matter. [55433/13]

Phil Hogan (Carlow-Kilkenny, Fine Gael)
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My Department has had a contract in place for the provision of telephone switch services in each of the past five years. The service was delivered by three staff until 2011; since 2012 the service has been provided by two staff. This contract is in place to assist my Department in meeting its commitment to providing a quality service to customers in line with our Customer Charter.