Written answers

Thursday, 5 December 2013

Department of Finance

State Banking Sector

Photo of Pearse DohertyPearse Doherty (Donegal South West, Sinn Fein)
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53. To ask the Minister for Finance the number of contracts to manage mortgage and other loan books that have been awarded to a company (details supplied) by State-owned banks since 2009. [52260/13]

Photo of Michael NoonanMichael Noonan (Limerick City, Fine Gael)
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I have received the following information from the State owned banks.

AIB

I have been informed that due to the substantial increase in the number of customers in financial difficulty, AIB works with the company who predominantly provide customer case management and assessment services to AIB’s Mortgage Arrears Support Unit. The company operates within AIB’s Mortgage Arrears Resolution Strategy framework and Standards for customer engagement. For commercial reasons AIB does not disclose details in relation to external service providers.

PTSB

I understand that the PTSB Group has one ‘outsourcing’ contract in place with the company, which covers the third party servicing of our non-core Commercial Mortgage portfolio, under supervision by management at PTSB.

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