Luke Flanagan (Roscommon-South Leitrim, Independent)
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120. To ask the Minister for Education and Skills the reason it is necessary to have a direct line available for Deputies and Senators to contact Student Universal Support Ireland; and if he will make a statement on the matter. [45681/13]

Ruairi Quinn (Dublin South East, Labour)
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The service referred to by the Deputy is one element of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI) and meets an identified need for applicants who choose to engage the assistance of their public representatives in making inquiries about their grant applications. In some cases, applicants may opt not to use the established channels provided by SUSI, including online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter. SUSI wishes to ensure that all necessary avenues are open to such applicants to receive the information they need.