John Lyons (Dublin North West, Labour)
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274. To ask the Minister for Environment, Community and Local Government if he will issue guidelines to local authorities to ensure any correspondence to local authority tenants is reviewed by the National Adult Literacy Agency or similar body to ensure it is jargon free, in plain English and easily accessible for those with varying literacy levels. [47818/13]

Jan O'Sullivan (Limerick City, Labour)
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It would be a matter for individual local authorities to ensure that any correspondences to their tenants are prepared with due consideration of their customer charters and other relevant provisions as regards the accessibility of the material. While I have no plans to issue guidelines along the lines proposed it should also be noted that efforts are continually made where possible to ensure that all communications are clear, unambiguous and widely accessible.

In this context I would very much welcome any additional specific measures taken by individual local authorities to ensure that their publications and correspondences with the public are in such a format that they are accessible to the broadest possible range of persons, literacy-wise.