Andrew Doyle (Wicklow, Fine Gael)
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853. To ask the Minister for Environment, Community and Local Government the arrangements that have been put in place for the establishment of the call centre for Irish Water for the purposes of payment and customer service; the number of jobs that have been created here as a result of this call centre; the number of submissions his Department received for the awarding of the tender contract; if the fee paid for this call cente by his Department or Irish Water is a set fee for the provision of the service or per employee at the centre; and if he will make a statement on the matter. [36888/13]

Phil Hogan (Carlow-Kilkenny, Fine Gael)
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The Water Services Act 2013 provides for the establishment of Irish Water as an independent subsidiary within the Bord Gáis Éireann Group.

In May 2013, following a competitive tender process, Irish Water announced details of a contract to run a call centre to deal with customer enquiries. The call centre will employ up to 100 people initially to support roll-out of the national metering programme, with 400 jobs to be created by the end of 2014. My Department had no role in the procurement process or the resulting contractual arrangements.