Patrick O'Donovan (Limerick, Fine Gael)
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666. To ask the Minister for Health if he will provide details on the way a person who believes that the standard of care that they received in a public hospital was below standard and led to a deterioration in their quality of life and a longer than normal stay as an in-patient in hospital may attain compensation and redress for their situation. [31752/13]

James Reilly (Dublin North, Fine Gael)
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Part 9 of the Health Act 2004 provides for the making of complaints. The Health Service Executive (HSE) has published a "National Healthcare Charter, You and Your Health Service" which outlines what service users can expect and what their responsibilities are whenever and wherever they use health services and the mediation and facilitation provided for the handling of complaints. This document is available at www.hse.ie.

Clare Daly (Dublin North, Socialist Party)
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667. To ask the Minister for Health the reason Mallow Hospital will not take children under six years of age and yet the south dock facility only has one night doctor and in the event of a day doctor being late on the shift, potentially has no staff available to deal with medical emergencies; and the steps he intends to take to ensure that children in medical emergencies have access to timely treatment [31787/13]

James Reilly (Dublin North, Fine Gael)
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In relation to the particular query raised by the Deputy, as this is a service issue, I have asked the Health Service Executive to respond directly to the Deputy in this matter.