Seán Kenny (Dublin North East, Labour)
Link to this: Individually | In context | Oireachtas source

678. To ask the Minister for Health the steps the Health Service Executive take when they receive a written complaint from a client regarding poor services being given to them; and if he will make a statement on the matter. [22805/13]

James Reilly (Dublin North, Fine Gael)
Link to this: Individually | In context | Oireachtas source

The Health Service Executive's (HSE's) Directorate of Quality and Patient Safety has, under its Advocacy and Incident Management Units, developed a comprehensive incident management process for addressing complaints received in relation to the public health services.

As this service is proper to the HSE I have arranged to have the Deputy's question referred to the Executive for attention and a more detailed response.