Written answers

Thursday, 21 March 2013

Department of Children and Youth Affairs

Information and Communications Technology Issues

Photo of Seán FlemingSeán Fleming (Laois-Offaly, Fianna Fail)
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To ask the Minister for Children and Youth Affairs the progress made within her Department on phasing out the use of LoCall 1890 numbers that can be extremely expensive when dialled from mobile phones and introducing 076 number, which generally included in tariff bundles provided by most mobile network operators and are charged at the same rate as national calls, in view of the fact that the number of mobile phones exceed the number of landlines; and if she will make a statement on the matter. [14479/13]

Photo of Frances FitzgeraldFrances Fitzgerald (Dublin Mid West, Fine Gael)
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My Department does not have any LoCall numbers in operation at present but has previously used such numbers for specific projects and consultations.

If any future projects or consultations are being undertaken, the option of using 076 numbers will be considered.

Photo of Seán FlemingSeán Fleming (Laois-Offaly, Fianna Fail)
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To ask the Minister for Children and Youth Affairs if she has considered the use of, or implemented, integrated voice response systems in her Department's phone systems or in the phone systems of agencies within her remit; if the staff and salary cost savings which might arise have been assessed; and if she will make a statement on the matter. [14495/13]

Photo of Frances FitzgeraldFrances Fitzgerald (Dublin Mid West, Fine Gael)
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My Department operates a manned reception area, which incorporates switch operator duties for incoming calls. As such, an integrated voice response system for the Department would not have any significant salary cost savings.

The use of such systems in agencies under the remit of my Department is a matter for each to consider and I have asked them to contact you directly in this regard.

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