Written answers
Thursday, 17 January 2013
Department of Finance
Consumer Protection
Ciarán Lynch (Cork South Central, Labour)
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To ask the Minister for Finance since AIB/EBS became a covered institution, the number of occasions on which allegations of failing to act in the interest of the customer have come to court; the number of occasions on which the allegation has been upheld; the costs incurred by the bank on each occasion that it was unsuccessful; and if he will make a statement on the matter. [2144/13]
Michael Noonan (Limerick City, Fine Gael)
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AIB have informed me that any queries related to matters such as allegations of failing to act in the interest of the customer are dealt with on a case by case basis by the bank with individual customers. Any potential broader issues which affect a greater population of customers are dealt with via established procedures in consultation with the Central Bank as regulator. All relevant disclosures in respect of legal cases involving AIB and EBS are publicly available through the Court Services website.
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