Written answers

Thursday, 20 December 2012

Department of Health

Hospital Complaints Procedures

Photo of Seán Ó FearghaílSeán Ó Fearghaíl (Kildare South, Fianna Fail)
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To ask the Minister for Health if he will consider the issues raised in correspondence (details supplied); if he will ensure that the hospitals involved address the concerns raised; and if he will make a statement on the matter. [57706/12]

Photo of James ReillyJames Reilly (Dublin North, Fine Gael)
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There is a formal complaints policy for issues concerning hospitals under the aegis of the Health Services Executive (HSE), as Tallaght Hospital is. Details of this procedure are on the HSE website, at www.hse.ie/eng/services/ysys/Complaint. In addition, advice and instructions for making complaints about a service or an individual may be found at www.healthcomplaints.ie.

From the details forwarded to me by the Deputy, it would seem that the first stage of this process in already underway in this case.

Where an individual is not satisfied with the outcome of a complaint to a hospital and wishes to take the complaint further, they can ask for a review from the HSE’s Director of Advocacy or they may go to the Office of the Ombudsman.

HSE Director of Advocacy

Oak House

Millennium Park


Co Kildare

Tel 1890 424 555

Office of the Ombudsman

18, Lower Leeson Street

Dublin 2

Tel 1890 223 030


I have no role to play in this complaints procedure.

Issues relating to the Coroner and Coroner’s Court are a matter for the Department of Justice and Equality.

I have forwarded the details of this request to the HSE which will be dealing with the matter under the appropriate procedure and will reply directly to the Deputy.


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