Written answers
Tuesday, 18 December 2012
Department of Agriculture, Food and the Marine
Departmental Complaints Procedures
John McGuinness (Carlow-Kilkenny, Fianna Fail)
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To ask the Minister for Agriculture, Food and the Marine the position regarding a complaint made by a person (details supplied) in County Carlow; if a report of the incident has been compiled by his Department; if disciplinary action has been taken against the person complained of by his Department; if his Department has issued an apology; and if he will make a statement on the matter. [56988/12]
Simon Coveney (Cork South Central, Fine Gael)
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My Department has completed an internal investigation into this complaint under the Customer Service Action Plan. Relevant parties were interviewed in person as part of the process. A copy of the report has issued to the parties concerned. After careful consideration of the evidence, the findings of the investigation did not uphold the complaint. Any party dissatisfied with the findings of this investigation may appeal the matter to the Ombudsman.
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